Refund, Returns and Shipping Policy

Effective Date: September 14, 2026
Last Updated: October 22, 2026

Our Promise

At Stone Daddies Merch, every cap, tee, and accessory is made to be worn and loved. Most items are printed just for you after you order, which means less waste and no unsold stock. Because of that, we cannot accept returns for change of mind on made to order items, but if anything arrives misprinted, damaged, or wrong, we will make it right. Please read the conditions below before you buy.

1. Made to Order, All Sales Final

Unless marked otherwise on the product page, every item is produced individually by our fulfillment partner after you place your order. For this reason, we do not accept returns or exchanges for change of mind on these items, including if you ordered the wrong size or color, or if you no longer want the item.

This does not affect your right to a replacement or refund for items that arrive damaged, defective, or incorrect, as set out in Sections 3 and 7.

1.1 Items Shipped Directly by Us

Some products, where offered, may be stocked and shipped by us rather than made to order. These items are marked on the product page and may be returned for change of mind within 14 days of delivery if they are unused, unwashed, and in their original condition and packaging with tags attached. Email [email protected] to request a return before shipping anything back. We will email you the return address and instructions when we authorize your return. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. Refunds are issued under Section 6 once the item arrives and passes inspection.

2. Sizing and Color

Please check the size chart on each product page before ordering. Fit can vary by style and manufacturer. Made to order items ordered in the wrong size are not eligible for return or exchange.

Colors can look slightly different on screen than in person. Small variations in color or print placement are normal for made to order products and are not considered defects.

3. What We Cover

We will replace your item or refund you if it arrives with:

• A misprint or printing error, such as a faded, cracked, or misplaced design
• A manufacturing defect, such as a hole, broken seam, or faulty stitching
• Damage that happened in transit
• The wrong item, size, or color compared to what you ordered

To make a claim, follow the steps in Section 7.

4. What We Do Not Cover

• Change of mind on made to order items, including ordering the wrong size or color
• Small variations in color or print placement, as described in Section 2
• Damage caused by washing, wear, or care that does not follow the item's care instructions
• Claims made more than 7 days after delivery

5. How We Resolve a Claim

Once your claim is approved, we will send a free replacement of the same item or issue a full refund, including shipping. If the item is no longer available, we will offer a refund or store credit. In most cases you will not need to send the item back.

6. Refunds

Approved refunds are issued within 5 to 10 business days to the original payment method. Your bank or card issuer may take a further few business days to post it.

If more than 15 business days have passed since we confirmed your refund and you have not received it, contact your bank first, then email us at [email protected] and we will follow up.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with:

• Your order number
• Photographs of the damaged or defective item
• Photographs of the outer box and packaging as it arrived

We will replace the item or refund you in full, including shipping, at no cost to you. In most cases we will not ask you to return a damaged or defective item. Please do not send it back before we give you instructions.

Keep the packaging until the claim is resolved. Carriers often require it for inspection.

8. Cancellations and Changes

Orders go into production quickly. If you need to change or cancel an order, including a shipping address, email us as soon as possible after placing it and we will do our best. Once an order has been submitted to our fulfillment partner for production, it generally cannot be canceled or edited.

Please check your shipping address carefully at checkout. It is the customer's responsibility to make sure the information entered is correct. Orders returned as undeliverable because of an incorrect address entered by the customer are handled under Section 9.8.

9. Shipping

9.1 Where We Ship

We ship domestically and to select international destinations. Shipping options and any restrictions for your destination are shown at checkout; contact us before ordering if you have questions about shipping to your location.

9.2 Shipping Cost

Shipping costs, if any, are shown at checkout based on your delivery address and order size. Any free shipping offers or thresholds are noted on the site and applied at checkout.

9.3 Production Time

Most items are made to order.

Standard apparel and accessories: 2 to 7 business days production, plus transit

Personalized or custom items, where offered, may require additional production time.

Custom item production time: 2 to 7 business days.

9.4 Transit Time

• Domestic orders: approximately 3 to 7 business days after production
• International orders: approximately 5 to 20 business days after production

These are estimates, not guaranteed delivery dates. Holidays, weather, customs, and carrier delays can affect them.

9.5 Tracking

You will receive a shipping confirmation with tracking as soon as your order ships. If tracking has not updated for several days, email us and we will follow up on your behalf.

9.6 Title and Risk

Title and risk of loss pass to you when the carrier delivers the item to the address you provided. Damage in transit is covered under Section 7.

9.7 Duties and Taxes

Orders shipped within the same country as our fulfillment facility are not subject to import duties. Cross-border orders may be subject to customs duties, import taxes, or brokerage fees, which are the responsibility of the recipient. For international orders, any customs duties, import taxes, and brokerage fees are the responsibility of the recipient and are not included in the price or shipping charge.

9.8 Undeliverable or Refused Packages

Packages returned because of an incorrect address entered by the customer, or because they were refused or unclaimed, are not eligible for a refund. We will contact you to arrange reshipment at your cost. Packages not claimed for reshipment within 30 days cannot be recovered.

10. Lost Packages

If tracking shows delivered but the package is not there, check with your household and neighbors and with your local carrier depot first. If it has not turned up after 3 business days, contact us and we will open a trace with the carrier. We will replace or refund confirmed lost shipments.

We cannot take responsibility for packages stolen after confirmed delivery, though we will always help you file a carrier claim.

11. Gifts

If your order is a gift, tell us at checkout and we will leave the invoice out of the box. If a gift arrives damaged, defective, or incorrect, either the purchaser or the recipient can contact us under Section 7.

12. How to Reach Us

Stone Daddies Merch Email: [email protected] Phone: We answer messages Monday to Thursday, 9:00 AM to 5:00 PM CT.